My name is Joey. In my opinion, every job opportunity is a chance for learning and growth. I am passionate about challenging myself and can maintain my composure under pressure, quickly finding solutions. Learning ability is also one of my strengths, which is why I am accustomed to continuously acquiring new knowledge and skills to stay competitive and adapt to the ever-changing work environment. For example, I self-studied Japanese outside of work and passed the JLPT N2 exam with a score of 163/180 in December 2023.

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One of the projects I participated in was the launch of an intelligent voice navigation service in March 2023, which replaced traditional keypad-based customer service. This innovation reduced the call duration for selecting services from 90 seconds to 22 seconds, cutting down 75% of customer operation and waiting time (New patent: Patent Certificate Number M645251). Recently, I was also responsible for a project in collaboration with the Academia Sinica, focusing on organizing and outputting data for large language models (LLM).

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